Smoother contacting process with your dialer
New accounts are full of possibility—the possibility of full payment, partial payment or nothing at all. I’m feeling optimistic today, so I would like to think about all the good possibilities. Using a...
View ArticleTalked to a computer lately?
When I first began working for IAT I wasn’t sure what a “dialogue” was. Sure I could define the word as a written or spoken conversation between two people, but how did that apply to a predictive...
View ArticleThe ABCs of Good Dialing
I love a good quote. Here are a couple of particularly inspiring ones: “Talent is pursued interest. Anything that you’re willing to practice, you can do.” – Bob Ross “If you put your mind to it, you...
View ArticleCall me here, call me there, call me anywhere.
Growing up we used to have a single phone number. I remember my family’s phone number was FRanklin 3-5282. When I told my son this, he said, “What?” I said “FRanklin” was a telephone exchange name and...
View ArticleToo much to do and not enough time? Try this dialer feature.
Have you ever felt like there’s not enough time to do it all? Who hasn’t?! My son and I were talking about this subject just the other day. He teaches computer technology in a public high school, 6...
View ArticleLet everyone enjoy your time off more—try automated list building
Most people I know enjoy taking some vacation time. I have mixed feelings about taking vacation. I enjoy the break from work and spending the time with my family. However, I recognize there’s a Dark...
View ArticleInvest time in your Dialing Campaign Templates
Years ago I worked in the construction industry. I helped build homes, office buildings, remodeled a 100 plus year-old theater and even put an addition on the Carl Hayden Visitors’ Center at Glen...
View ArticleCall Results make a difference in your dialing strategy
There is a lot of talk about efficient dialing technology and the importance of generating outbound calls for your agents to field, but the next step is often forgotten. Determining the follow-up...
View ArticleCustomize your dialing strategy with Alternate Results
In his autobiography, Henry Ford wrote, “Any customer can have a car painted any color that he wants so long as it is black.” The reason for this was likely efficiency on the assembly line, which...
View ArticleImprove your Outbound Contact Experience
To the ARM industry dialing is a core functionality, but until recently, the rest of the contact and call center world has been primarily focused on inbound. Now, inbound customer service contact...
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